News: Downtime on the US Datacenters

UPDATE :

THE INCIDENT HAS BEEN RESOLVED NOW AND OUR SERVICES ARE OPERATIONAL NOW.

Dear Customers,

We are currently experiencing Downtime on our US Datacenters due to a heavy storm in the Dallas, Texas region.

As per the updates from the DC

We have received confirmation from the facility that this is a power outage. They have confirmed that there is no physical damage to the facility from the storm in the area. The generators are running, however the UPS are not receiving any power from the generators. Facilities and generator contractors are enroute with an ETA of 30-45 minutes

We will keep you posted.


The underlying issue was that despite redundant power systems that were online and functional, the facility may have had some type of malfunction with the automated transfer system (ATS). Powerful storms and tornados in Texas overnight caused deaths and destruction in the area but the facility should have remained unaffected even with extended loss of utility power, as it has before. These systems are indeed routinely tested. Please have no doubt that our team will ensure that all necessary investigations, and ultimately fixes, will be employed to avoid even the slightest chance of a repeat in the future. We appreciate your patience and understanding.

https://www.cbsnews.com/news/weather-storm-dangerous-heat-tornadoes-memorial-day/